En el mes de abril se realizó Taller denominado “Habilidades de trato a usuarios” dirigidos a colaboradores del Hospital de Bulnes, perteneciente al servicio de salud Ñuble.
El objetivo del entrenamiento fue que los participantes adquirieran y desarrollarán técnicas para el manejo de conflictos y reclamos de los usuarios, con el fin de mejorar la efectividad y humanizar el trato en la atención que se entrega. La actividad estuvo enmarcada en el plan anual de capacitación de dicha Institución y en donde la participación fue activa y evaluada muy satisfactoriamente.
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